ORDER PROCEDURE

When an order is confirmed, a binding agreement is established between you as a customer and wedogs.co as the store (VonEssenDesign AB 559218-5259). 

PAYMENT

In collaboration with Klarna, we offer invoice payment, installment payments, credit card payments, and direct payments. This payment solution is called Klarna Checkout. By providing information at the checkout, you agree to Klarna's terms. By clicking "Complete purchase," you agree to Wedogs's terms of purchase.

DISCOUNT CODES

Discount codes cannot be combined with each other or with already discounted (red) prices. If you encounter any issues with a code, please contact us.

DELIVERY

The delivery time is 3-4 weeks from the completed order. During sales, delivery times may be longer. You will be notified if this occurs.

RETURN POLICY

As a customer, you have a 30-day return right at regular prices. 

RIGHT OF WITHDRAWAL

For online purchases, there is a 14-day right of withdrawal according to the Distance Selling Act. This also applies to sale items. The withdrawal period expires 14 days after the day you, or another third party other than the carrier and indicated by you, take physical possession of the goods. During the valid withdrawal period, you can withdraw your purchase without giving any reason. If you wish to exercise your right of withdrawal, you should send a clear and unambiguous message to us about your decision to withdraw from the contract. 

You can also exercise your right of withdrawal by using the standard form available on the Swedish Consumer Agency's website (www.konsumentverket.se) and send it to us (e.g., via mail or email). To ensure you have time to exercise your right of withdrawal, it is sufficient to send your withdrawal notice before the withdrawal period has expired. 

EFFECT OF EXERCISING THE RIGHT OF WITHDRAWAL AND RETURN SHIPPING

You must return the goods to us without undue delay and in any event no later than 14 days after the day you informed us of your decision to withdraw from the contract. The withdrawal period is considered observed if you send back the goods before this 14-day period has expired. If you need to return the item you purchased online, you are responsible for the return shipping cost. We will credit you as soon as we have received the goods. Returns to the warehouse is always free. 

Here’s how to return the item:

  1. Email info@wedogs.co
  2. Pack the unused item
  3. If the item was picked up at a post office, return it via a post office. When you drop off the item, you pay for the shipping at the post office. Make sure to indicate the correct return address.
  4. When we have received your return, we will credit you for the product via the chosen payment method. We will use the same payment method for the refund as you used for the initial transaction, unless expressly agreed otherwise. In any case, the refund will not cost you anything.